Commercial Operations Analyst

Introducción del empleo

We are delighted that you are interested in this opportunity and would like to learn more about Dechra Pharmaceuticals.

Dechra is a leading international veterinary pharmaceutical company. Our expertise focuses on the development, manufacturing, marketing, and sales of high-quality specialty products exclusively for veterinarians worldwide.

At Dechra, our values are deeply embedded in our culture and guide how we work every day:

Dedication
Enjoyment
Courage
Honesty
Relationships
Ambition

Role Purpose

The Commercial Operations Analyst will be a key member of the Commercial and Operations team, responsible for ensuring a fast, efficient, and frictionless execution of commercial operations, supporting sell-in performance through reporting, commercial documentation, data analysis, and operational coordination.

This role directly contributes to sales growth by improving response times, enhancing distributor experience, and supporting data-driven decision-making across the organization.

Key Responsibilities

Develop and maintain Sales Agreements and commercial documentation in line with internal policies and governance standards.
Prepare and update business reports and commercial insights using Sales Force, Oracle, and other systems.
Coordinate operational logistics for the Commercial Team, including communication flows, tools allocation, and activity tracking.
Act as a point of contact for operational matters, ensuring alignment between Sales, Customer Service, Finance, and Mkt-BI teams.
Track and monitor commercial issues and escalation cases, ensuring timely follow-up and resolution.

Support end users in the correct use of ERPs and reporting tools to promote commercial data literacy.
Assist in customer data quality initiatives by auditing databases and ensuring accuracy of account information and purchasing history.
Identify opportunities to improve processes and operational efficiency to strengthen sell-in execution.
Promote proper and efficient use of company tools and standardized processes.

Performance Measurement Factors

Timely and accurate preparation of commercial reports and agreements.
Responsiveness to operational and commercial requests.
Quality and completeness of customer data in CRM and operational systems.
Effectiveness in tracking and resolving operational issues.
Contribution to process improvement initiatives.
Compliance with internal procedures and governance standards.

Mandatory Requirements

Bachelor’s degree in Business Administration, Finance, Analytics, Engineering, PM or a related field.
3 to 5 years of experience in commercial operations, sales administration, or business analysis roles.
Experience working with ERP systems, and business reporting tools.
Advanced proficiency in Microsoft Office.
Strong organizational, analytical, and communication skills.
Advanced English communication skills.
Residence in Mexico City only.