Strategic Account Manager

Job Introduction

Thanks for checking out our vacancy, we’re delighted you want to learn more about Dechra!

Dechra is a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business

The Opportunity

The Strategic Account Manager (SAM) will help drive the growth of our strategic and corporate customers. In this role, you'll build and maintain strong relationships with our largest and most complex accounts, ensuring our initiatives align with their needs. You’ll be the main point of contact for key clients, working closely with internal teams to deliver tailored solutions and drive business success. This isn’t just about managing accounts—it’s about being a true ambassador of Dechra’s values, both inside and outside the company. If you're eager to make an impact, help grow our business, and represent our core values, we’d love to have you on the team! Your role is dedicated to understanding each client’s business goals and challenges, and proactively identifying opportunities for expansion, while ensuring high levels of satisfaction and profitability. By collaborating across internal teams and providing strategic leadership, the SAM will be the key driver in maximizing account growth, and optimizing revenue.

Role Responsibility

So, what will you be doing? This role has a broad and varied scope and the successful candidate will have responsibility for duties including:

Build Strong Client Relationships:

Be the trusted point of contact for our most important corporate partners, developing deep, long-lasting relationships.
Understand each client’s unique goals and challenges, tailoring solutions that help them succeed.
Work closely with internal teams (sales, marketing, product, customer service) to ensure we deliver the best possible experience for our clients.

Drive Strategic Growth:

Lead the creation and execution of strategic plans to expand business with key accounts and unlock new opportunities.
Identify opportunities for cross-selling and upselling, connecting clients with products and services that truly meet their needs.
Set ambitious goals and track performance, driving growth in revenue, customer satisfaction, and long-term partnerships
Stay ahead of the competition by understanding the competitive landscape and pricing, maximizing contractual advantages to benefit both Dechra and our clients.

Champion Client Satisfaction:

Maximize client satisfaction by staying ahead of their needs, solving problems quickly, and maintaining strong communication.
Monitor the health of your accounts and work proactively with clients to keep them engaged and satisfied.
Anticipate challenges and collaborate with teams to keep issues from arising, ensuring clients feel supported every step of the way.

Lead Sales and Negotiations:

Initiate contract negotiations, renewals, and pricing discussions, ensuring win-win agreements
Drive revenue growth by identifying new business opportunities, crafting compelling proposals, and closing deals.

Collaborate Across Teams:

Partner with marketing, product development, and operations to meet client needs and deliver innovative solutions.
Share key market insights and client feedback to help shape the company’s offerings and drive business improvement.

Analyze and Report on Success:

Prepare insightful reports on account performance, revenue growth, and opportunities for further success.
Conduct regular business reviews with clients, assessing progress, uncovering new opportunities, and ensuring satisfaction.

Own Financial and Operational Management:

Manage customer discounts, rebates, and ensure a sharp understanding of revenue versus margin to optimize profitability.
Work closely with leadership to ensure business goals are met and ensure strategic alignment for long-term success.

The Ideal Candidate

Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We’re particularly excited to hear from those who have/are:

At least 5 years of experience in account management or sales, preferably in a senior role or with a focus on handling large strategic accounts
Animal health experience and knowledge of companion animal veterinary medicine strongly preferred
Demonstrated enhanced strategic account management with a proven track record of growing key accounts and exceeding sales targets
Ability to market and sell complex integrated solutions
Excellent negotiation, communication and relationship building skills
Ability to work in a fast paced environment managing multiple accounts simultaneously
Proven business and financial acumen
Customer focused professional demeaner and presentation style
Computer skills (MS Office and ability to learn Dechra systems)
Bachelors Degree in Business Administration, Sales, Marketing or related field

About the Company

As a people first values-based culture, we provide free weekly wellness sessions focused on our employee's physical and mental wellbeing, and flexible work arrangements. We offer a generous employer 401k match and an other incentives for long-term financial wellness. Our full array of health, financial and voluntary benefit programs are what you would expect from a recognized Best Place to Work.

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