Customer Service and Logistics Coordinator

Job Introduction

Thanks for checking out our vacancy, we’re delighted you want to learn more about Dechra!

Dechra is a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business

The Opportunity 

The Logistics and Customer Service Coordinator is responsible for managing the end-to-end customer order process, ensuring timely and accurate order entry, delivery coordination, and communication with third-party logistics (3PL) & transportation providers. This role plays a key part in maintaining high levels of customer satisfaction by ensuring seamless logistics operations, accurate data management, and proactive issue resolution. The coordinator will also contribute to process improvements and support cross-functional collaboration across departments such as Sales, Finance, Regulatory, and Quality.

So, what will you be doing? This role has a broad and varied scope and the successful candidate will have responsibility for duties including:

• Process and manage customer orders in Oracle, ensuring accuracy and timely fulfillment 

• Re-baseline orders with customers after resolution of customer order errors 

• Serve as the primary point of contact for customer order inquiries, order status updates, shipping discrepancies, and freight claims. 

• Set up and maintain customer accounts and master data in coordination with internal teams and 3PL partners. 

• Communicate proactively with distribution partners and direct customers to manage expectations and resolve issues. 

• Liaise with 3PL providers to ensure efficient handling of inbound and outbound shipments. 

• Monitor delivery performance and investigate delays or issues to ensure timely resolution. 

• Support international shipments and export processes in collaboration with logistics partners. 

• Draft and distribute customer communications regarding supply changes, product availability, and delivery updates. 

• Track and document customer interactions to identify trends and improve service quality. 

• Collaborate with Marketing Product Managers to develop product allocations and provide timely updates to internal stakeholders and customers. 

Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We’re particularly excited to hear from those who have/are:

Experience of working in a supply chain / customer services / order management / logistics role.

Proficient with Microsoft products (Excel, Word, etc) 

Experience with ERP systems, Oracle experience required 

Demonstrate strong analytical & organizational skills with the ability to handle multiple tasks and prioritize (time management) 

Ability to influence Must be a team player with flexibility to get any task completed  

Mandatory to have solid interpersonal skills and be adaptable 

Proficient in written and spoken English language Qualifications 

Degree qualification preferable but not essential.

This is a remote role - with a preference for the successful candidate to be based around Kansas or the East Coast.

As a people first values-based culture, we provide free weekly wellness sessions focused on our employee's physical and mental wellbeing, and flexible work arrangements. We offer a generous employer 401k match and an other incentives for long-term financial wellness. Our full array of health, financial and voluntary benefit programs are what you would expect from a recognized Best Place to Work.